What's New

Resident Services in 2007 and 2008 engaged in initiatives to improve services, management procedures and staff skills. The department:

•  Joined with service coordinators and asset managers in developing a three-way communication program in order to optimize service delivery to residents

•  Together with asset managers, began working on plans to implement a new mandated system of federal property management

•  Collaborated with Staff Development and Attorney Thomas L. Plouffe, to initiate a series of staff trainings for supervisors and others

•  Had its director, Allyne Pecevich, work on a number of special projects, such as the Fireman/ Department of Housing and Community Development Project; the Legacy Project, art projects at Crescent Court and Roosevelt Heights, the After School Program and several community outreach initiatives.

Day to day successes

The department's ongoing programs are continuing to produce results:

•  The Family Self Sufficiency program is helping residents achieve financial independence

•  Security incidents remain few thanks to an e-mail-based information sharing system that bolsters communication between the BHA and Brockton police

•  Resident Services continues to support the Resident Advisory Board in areas such as resident elections, mediation, and other resident-centered issues  

•  Resident Services is conducting workshops to help supervisors integrate the new BHA Vision and Mission statements into their departments' goals.