Apartment repairs/maintenance FAQs
What number do I call for maintenance issues?
How do I get something repaired in my apartment?
Please call the Maintenance Department at 508-583-5645, 24 hours a day. After 4:30pm or on weekends, if your problem is not an emergency situation it will not be addressed until the following business day or later.
Can maintenance help with an air conditioner installation?
Yes, we can. You must purchase and supply the air conditioner. There is a seasonal fee of $45.00 per air conditioner. Check with your building Asset Manager before installation – maintenance personnel will assist you in the installation.
Can I paint my own walls?
Yes. You can only paint your walls with BHA-approved colors – under the terms of your lease no other colors can be used. Every two years you may ask for paint from the Asset Manager and the BHA will supply the paint for you to apply. The BHA will not paint your walls. You must purchase any brushes, rollers or supplies as needed. Please use care when painting – use a drop cloth to cover floors so that paint doesn’t drip on the floors; do not paint over electrical outlets or switches, clean up any mess.
Can I use portable heaters to warm my apartment?
No. Such devices are a fire threat to both you and your neighbors and are not allowed in housing. If your heat is not working, please call the Maintenance Department at 508-583-5645.
Do I need a parking permit for my car?
Yes. Our parking permits are issued at the Maintenance Office located at 45 Goddard Road between the hours of 8:30am – 4:30pm. Your car must be currently registered and insured – you will need to provide documentation to reflect this. You will also need to bring your driving license that has your current address, i.e. the address of the BHA apartment you live in – if your license does not reflect this you will need to go to the registry to have your license modified.
Ann L. Ward Congregation House
117 Belair St, Brockton, MA 02301